Refund policy
We take pride in the quality and exclusivity of our products. Please read our return and refund policy carefully before making a purchase.
Sale Items Are Final
Refunds are only available for items that are not on sale. All sale items are final and non-refundable.
Sizing Issues
We do not offer refunds or exchanges for incorrect sizing.
Sizing details, model specs, and fit guides are provided on each product page to help you choose the correct size.
Defective/Incorrect Items
If your item arrives damaged, we’re happy to issue a refund or exchange.
You must contact our support team within 48 hours of delivery. Please include:
- Your order number
- Clear photos of the item and packaging
Our team will review your request and work to resolve the issue promptly.
Return Period
You may return your item within 14 days of receiving it.
Returns received after this period will not be accepted.
Return Conditions
- Item must be unworn, unwashed, and in resalable condition
- Original tags and packaging must be intact
- Shipping fees are non-refundable
- Items that do not meet these conditions will be rejected
Return Shipping Cost
Return shipping costs are the responsibility of the customer and vary by location and courier.
Agreement to Policy
By completing a purchase with us, you acknowledge and agree to this return policy.
Contact Us
For questions regarding this policy, please reach out to our support team:
📧 support@prvtlbl.com
Thank you for support.